At StyleRebellion.shop, customer satisfaction is our top priority. We want to ensure that your shopping experience with us is hassle-free, and we are here to help if any issues arise with your order. Below is our refund policy, which outlines the situations in which refunds are provided.
Eligibility for Refunds
We offer refunds under the following circumstances:
- Non-Delivery: If your order has not been delivered within the estimated delivery timeframe (5-20 days worldwide), we will issue a refund.
- Incorrect or Damaged Products: If you receive an incorrect or damaged product, we will gladly offer a refund or send a replacement, depending on your preference.
How to Request a Refund
If you meet the criteria for a refund, please contact us within 7 days of receiving your order. To initiate a refund request, simply email us at [email protected] with the following details:
- Order number
- Description of the issue (non-receipt, damaged, or incorrect item)
- Photos of the damaged or incorrect item (if applicable)
- Shipping information
Our team will review your request and respond within 2 business days. If your refund is approved, we will process it and notify you of the status.
Refund Process
Refunds will be issued to the original payment method used for the order. Please note that depending on your bank or payment provider, it may take a few business days for the refund to appear in your account.
Exceptions
Please note that we do not offer refunds for:
- Products that are not damaged or incorrect but were ordered in error
- Change of mind or buyer’s remorse
- Items returned without prior approval or outside of the refund window
Contact Us
If you have any questions about our refund policy or need further assistance, please don’t hesitate to reach out to us at [email protected]. Our customer support team is here to help!