Thank you for shopping with StyleRebellion.Shop! We strive to ensure you are completely satisfied with your purchase. Please review our return policy below:
1. Eligibility for Returns
- You may request a return within 14 days of receiving your order.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase (order number) is required for all returns.
2. Non-Returnable Items
Certain items are non-returnable for hygiene or safety reasons, including:
- Personalized or custom-made products.
- Products that are sealed and cannot be resold once opened (e.g., cosmetics, skincare).
3. Return Process
- Contact Us: If you wish to return an item, please contact us at [email protected] within 14 days of receiving your order. Include your order number, the product name, and the reason for the return.
- Approval: We will review your request and provide instructions on how to proceed. Do not return the item without our approval.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service for returns.
- Inspection: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.
4. Refunds
- If your return is approved, a refund will be processed to your original payment method within 14 business days. Please note that shipping costs are non-refundable.
- If the item is not returned in its original condition, we reserve the right to refuse the refund or deduct a restocking fee.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work with our supplier to resolve the issue, which may include a replacement, refund, or partial refund.
6. Exchanges
- We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.
7. Lost or Missing Packages
- If your package is lost or missing, please contact us, and we will work with the shipping carrier to resolve the issue. Refunds or replacements will be provided based on the carrier’s investigation.
8. Contact Us
For any questions about our return policy, please contact us at:
- Email: [email protected]